How Can We Help You?
Owned and operated by CV1230 Solutions LLC, we're ready to answer questions about your smart home setup or any existing order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your smart lock, camera, or other device ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your home setup, please review our Return Policy page for complete details on how to start a return.
Can I exchange a product for a different model?
Yes, exchanges are available within our return window. If you ordered a smart thermostat but need a different model, contact us and we will walk you through the exchange process.
Are your smart locks compatible with my existing door?
Most of our smart locks are designed to fit standard door preparations. Check the product listing for detailed compatibility specs, or send us a message with your door measurements and we will help you find the right match.
Do your security cameras work with voice assistants?
Many of our smart security cameras are designed to integrate with popular voice assistant ecosystems. Each product page lists supported platforms so you can confirm compatibility before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Most inquiries receive a thoughtful reply within 24 hours during business days.
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Your personal and payment information is handled with secure, encrypted processing at every step.
30-Day Returns
Not the right fit for your home? Returns are accepted within 30 days per our Return Policy.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
